Our Missed Appointment Policy:

House Paws Missed Appointment Policy
Effective September 7th, 2021

A veterinary/client relationship is built on mutual trust and respect. As we experience high volume and continue to grow, House Paws goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy to you, we provide reminders via email, petdesk, or a phone call before your appointment. However, you are responsible to remember your appointment regardless.

While we do understand that emergencies happen, no-shows, late shows, and cancellations inconvenience other patients who may need access to immediate veterinary care. If we receive cancellations in a timely manner, we are able to fit these other patients in.

Therefore, we would like to inform you of our outlined updated policy regarding missed appointments.

A missed appointment is when you fail to show up for an appointment without a phone call,
or cancel without at least 24-hour notice.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

How to Cancel Your Appointment: To cancel your appointment, you may do so on our petdesk app, or call/email the hospital in which your appointment is scheduled. If you do not reach the receptionist upon calling , please leave a detailed message on our voice mail. You can reschedule your appointment through our petdesk app, or by emailing/calling the hospital directly.

Late Cancellations: A cancellation is considered to be late when the appointment is canceled without a 24 hour advance notice.

Appointment No Show Policy: A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.

The first time there is a “no-show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in a charged the cost of an office call ($66). The 3rd occurrence will result in a charge the cost of an office call ($66) and a client may be discharged from the practice.

Surgery Appointment No Show Policy: A surgery “no-show” is a client who misses a surgery appointment without providing 24 hours notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment but our missed surgery fee of $125 will be waived. At the second missed surgical appointment we will call to reschedule and you will be charged a missed appointment fee of $125 If a third incident of a missed surgical appointment occurs you will be charged a missed appointment fee of $125 and may be discharged from the practice

Our Updated COVID-19 Policy:

Hybrid Service Announcement– Phase 1 – Starting July 6th!!

We are excited to announce the re-opening of our doors to our clients at all House Paws locations!

We do have a few guidelines and appreciate in advance your kindness, understanding, and cooperation with us, while we navigate through once again learning a new way of operating in order to continue to keep you, your pets, and our team safe.

Call when you arrive and we will get you checked in over the phone. Please stay in your car until we have a room available – we will come out and get you when it’s ready.

Masks must be worn over your nose and your mouth for the entire visit. No exceptions at this time, even if you are fully vaccinated.

1 person is allowed inside with your pet – if you have children with you we will do a curbside appointment and come out to get your pet as we have been doing this past year. We will allow up to 2 people in the room for end-of-life services.

All Technician appointments, surgery, drop-offs, and medication/retail pick up will continue to remain curbside. Please call when you arrive. A technician will come out and get your pet if you have an appointment, and if you are picking up medication/retail items they will bring these out to you.
If you prefer only curbside for your appointment please let us know when scheduling and we will accommodate.

Thank you again for your patience, we are so excited to see you all again!

House Paws Summer Hours!
House Paws is excited to announce “Summer Fridays” for all of our amazing, hard working employees so they can enjoy a little more relaxation time. After this past year of long hours, hectic schedules, and curbside service, they really do deserve it!

Starting June 25th all of our hospitals will be closing at 12:00 pm Fridays and will be re-opening Mondays at 8:00 am. If you need to get a message to us during these times (or after weekly closing hours), please download the PetDesk App for your House Paws location to send us a message, or send us an email and someone will respond when we return.

If you are experiencing an emergency during our closing hours please reach out to The Life Center at 703-777-5755.

We are ever so thankful to all of our clients and hope you all get to enjoy a Summer Friday or two, or three! 🙂

Meet Our Team

We’re one big family.

LOCATIONS

We’re dedicated to your pet’s health.

Our network of hospitals were opened to provide the same calm, fear-free, stress-free experience to veterinary hospital clients known to our house call clients. Scroll down to meet our veterinarians and management team!

Leah Knode V.M.D.

Owner and Medical Director

Dr. Knode is a 1993 graduate of the University of Pennsylvania School of Veterinary Medicine and is licensed in Virginia, Maryland, and Pennsylvania. Dr. Knode has many years of experience in veterinary emergency and critical care medicine and has worked in many of the leading 24-hour veterinary emergency hospitals in our area. Dr. Knode has developed a very practical approach to veterinary medicine to the benefit of the pet and client. Dr. Knode is passionate that old age is not a disease and that senior pets can do very well if their people are willing to help.

Dr. Knode is a member of the American Veterinary Medical Association (AVMA) Dr. Knode is also a member of the American Association of Small Ruminant Practitioners. Dr. Knode obtained her BS and MS at Shippensburg University. Some of the work on the MS degree was done at Johns Hopkins while working for the Chief of Surgery in his research laboratory.

Dr. Knode sees small and large animals. Dr. Knode is particularly excellent with cats, loves Big White Dogs, has (too) many cats, sheep, goats, and horses. Dr. Knode lives with her husband and Practice Manager John Ebersold near Purcellville, VA. Dr. Knode is licensed in Virginia, Maryland, and Pennsylvania.

Dr. Knode can be requested to be seen in any of our facilities and our mobile practice.

Tibor Lazar, DVM

Visiting Surgeon

Diplomate of the American College of Veterinary Surgeons

Dr. Lazar grew up in Fairfax County, graduated from Robinson High School in 1987, and received his BA in biology at the University of Virginia in 1991.

He earned a Doctor of Veterinary Medicine degree in 1996 from the Virginia-Maryland Regional College of Veterinary Medicine. In 1997, he completed a one-year rotating internship in small animal medicine and surgery at the Animal Medical Center in New York City.

Following a year of private practice in Manhattan, Dr. Lazar moved to Maitland, Florida, and spent four years in a small animal surgery internship and residency at Affiliated Veterinary Specialists. In 2003, he earned board certification by the American College of Veterinary Surgeons.

Since 2002, Dr. Lazar has focused on small animal specialty surgery in Northern Virginia. He lives in Reston with his wife, two sons and a plethora of pets including dogs, cats, birds, snakes, and fish.

House Paws will evaluate your pet’s need for surgery and consult with Dr. Lazar regarding his opinion of the same need.  We will then schedule your pet as needed for surgery at one of our hospitals.

Kerine Holcomb

Licensed Veterinary Technician (LVT)

Keri has been with House Paws since January 2020. Keri is our head licensed veterinary technician and has been licensed since 2014 and been in the veterinary field since 2012. Keri provides technical and management leadership to all veterinary assistants and technicians. Keri is skilled in surgical assisting, anesthesia monitoring, dentistry and over all animal care. We are very lucky to have Keri as part of the team.

Get to know our management team.

John Ebersold

Co-Owner and Business Manager, Technology Support, etc. John has over twenty years of experience in the corporate world as a computer programmer, consultant, consulting manager and project manager in a diverse set of industries and government locations. John has been growing and managing House Paws and House Paws Animal Hospitals since 2000. John manages his farm in his “spare” time. John has learned much about veterinary medicine from Dr. Knode and his own on-going study and is an experienced veterinary assistant as well.

Marie Stevenson

Reception and Operations Manager at House Paws Animal Hospital Lovettsville, Client Communication and Office Support. Marie has been with House Paws, Lovettsville since the opening in 2015. She came to us with more than seven years of veterinary experience from working in private practice to emergency medicine. Marie oversees the flow of the hospital including scheduling appointments, client communication, and patient advocate. She is a mentor to other employees. When Marie is not at work she enjoys home time with her three cats, day trips and weekend get-aways with her grandchildren. In her spare time, Marie enjoys creating jewelry, clothing accessories and reading mystery novels.

Leslie Foster

Leslie made a career change from the restaurant industry where she was a general manager for many years. Leslie was the practice manager and head receptionist for the Round Hill office and brought a wealth of experience to the position. Leslie has moved to Florida and continues to support reception remotely and assist with back-office projects and currently functions as HR director and General Manager.

We have four locations and an in-home service.

We proudly serve pets in Lovettsville, Round Hill, Berryville, Winchester, and mobile services all over Northern Virginia. To contact us or request an appointment, find the location nearest you below.