Our Missed Appointment Policy:

House Paws Missed Appointment Policy Effective May 27th, 2022

A veterinary/client relationship is built on mutual trust and respect. As we experience high volume and continue to grow, House Paws’ goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments and ask that you give us the courtesy of a call when you cannot keep your appointment. As a courtesy to you, we provide reminders via email, PetDesk, or a phone call before your appointment. However, you are responsible for remembering your appointment regardless.

Recently, we have experienced an increase in pet owners missing scheduled confirmed appointments. We attempt to manage our appointments in a way that allows us to see patients for routine care as well as unexpected injury or illness.

A missed appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24-hour notice.

Missed appointments deprive other pet owners of the opportunity to get routine or urgent care for their pets. It is difficult for us to rebook or determine how many additional urgent care appointments we can see in a day when we have an unpredictable number of missed appointments.

We continue to welcome new clients, but we will require a deposit to secure an appointment for each pet equal to the exam charge. The deposit will be credited toward the appointment or kept as a fee if the appointment is missed.

If current clients have a record of missed appointments, they will be asked for a deposit equal to an exam charge. The fee will be non-refundable if their scheduled and confirmed appointment is missed. We understand that sometimes life happens. Deposits will be refunded if a cancellation notice is received a minimum of 24 hours before the appointment.

If you have a missed surgery appointment, you will be charged (25% of the deposit instead of a set fee). We allocate a fixed number of time slots depending on the type of surgeries that are scheduled and are unable to rebook after a missed appointment due to the prerequisites for surgery.

We hope this allows us to serve you and your pets better.

How to Cancel Your Appointment: To cancel your appointment, you may do so on our Petdesk app, or call/email the hospital where your appointment is scheduled. If you do not reach the receptionist upon calling, please leave a detailed message on our voice mail. You can reschedule your appointment through our PetDesk app, or by emailing/calling the hospital directly.

Our Updated COVID-19 Policy:

Hybrid Service Announcement– Phase 1 – Starting July 6th!!

We are excited to announce the re-opening of our doors to our clients at all House Paws locations!

We do have a few guidelines and appreciate in advance your kindness, understanding, and cooperation with us, while we navigate through once again learning a new way of operating in order to continue to keep you, your pets, and our team safe.

Call when you arrive and we will get you checked in over the phone. Please stay in your car until we have a room available – we will come out and get you when it’s ready.

Masks must be worn over your nose and your mouth for the entire visit. No exceptions at this time, even if you are fully vaccinated.

1 person is allowed inside with your pet – if you have children with you we will do a curbside appointment and come out to get your pet as we have been doing this past year. We will allow up to 2 people in the room for end-of-life services.

All Technician appointments, surgery, drop-offs, and medication/retail pick up will continue to remain curbside. Please call when you arrive. A technician will come out and get your pet if you have an appointment, and if you are picking up medication/retail items they will bring these out to you.
If you prefer only curbside for your appointment please let us know when scheduling and we will accommodate.

Thank you again for your patience, we are so excited to see you all again!

Meet Our Team

We’re one big family.

LOCATIONS

We’re dedicated to your pet’s health.

Our network of hospitals were opened to provide the same calm, fear-free, stress-free experience to veterinary hospital clients known to our house call clients. Scroll down to meet our veterinarians and management team!

Leah Knode V.M.D.

Owner and Medical Director

Dr. Knode is a 1993 graduate of the University of Pennsylvania School of Veterinary Medicine and is licensed in Virginia, Maryland, and Pennsylvania. Dr. Knode has many years of experience in veterinary emergency and critical care medicine and has worked in many of the leading 24-hour veterinary emergency hospitals in our area. Dr. Knode has developed a very practical approach to veterinary medicine to the benefit of the pet and client. Dr. Knode is passionate that old age is not a disease and that senior pets can do very well if their people are willing to help.

Dr. Knode is a member of the American Veterinary Medical Association (AVMA) Dr. Knode is also a member of the American Association of Small Ruminant Practitioners. Dr. Knode obtained her BS and MS at Shippensburg University. Some of the work on the MS degree was done at Johns Hopkins while working for the Chief of Surgery in his research laboratory.

Dr. Knode sees small and large animals. Dr. Knode is particularly excellent with cats, loves Big White Dogs, has (too) many cats, sheep, goats, and horses. Dr. Knode lives with her husband and Practice Manager John Ebersold near Purcellville, VA. Dr. Knode is licensed in Virginia, Maryland, and Pennsylvania.

Dr. Knode can be requested to be seen in any of our facilities and our mobile practice.

Tibor Lazar, DVM

Visiting Surgeon

Diplomate of the American College of Veterinary Surgeons

Dr. Lazar grew up in Fairfax County, graduated from Robinson High School in 1987, and received his BA in biology at the University of Virginia in 1991.

He earned a Doctor of Veterinary Medicine degree in 1996 from the Virginia-Maryland Regional College of Veterinary Medicine. In 1997, he completed a one-year rotating internship in small animal medicine and surgery at the Animal Medical Center in New York City.

Following a year of private practice in Manhattan, Dr. Lazar moved to Maitland, Florida, and spent four years in a small animal surgery internship and residency at Affiliated Veterinary Specialists. In 2003, he earned board certification by the American College of Veterinary Surgeons.

Since 2002, Dr. Lazar has focused on small animal specialty surgery in Northern Virginia. He lives in Reston with his wife, two sons and a plethora of pets including dogs, cats, birds, snakes, and fish.

House Paws will evaluate your pet’s need for surgery and consult with Dr. Lazar regarding his opinion of the same need.  We will then schedule your pet as needed for surgery at one of our hospitals.

Kelly Marques

Licensed Veterinary Technician (LVT)

Kelly provides general LVT support for all locations and most importantly in surgical assisting, anesthesia monitoring and dental cleanings, and x-ray. Kelly provides technical education and leadership to all staff, veterinary assistants, and kennel assistants.

Jessica Brown

Licensed Veterinary Technician (LVT)

Jessica provides general LVT support for all locations and most importantly in surgical assisting, anesthesia monitoring and dental cleanings, and x-ray. Jessica provides technical education and leadership to all staff, veterinary assistants, and kennel assistants.

Julianna Terreri

Veterinary Assistant

Julianna started as a kennel assistant and has rapidly progressed to a skilled and knowledgeable veterinary assistant under the direction of our LVTs and Dr. Knode.

Sarah Falls

Veterinary Assistant

Sarah started as a kennel assistant and has rapidly progressed to a skilled and knowledgeable veterinary assistant under the direction of our LVTs and Dr. Knode.

Get to know our management team.

John Ebersold

Co-Owner and Business Manager, Technology Support, etc. John has over twenty years of experience in the corporate world as a computer programmer, consultant, consulting manager and project manager in a diverse set of industries and government locations. John has been growing and managing House Paws and House Paws Animal Hospitals since 2000. John manages his farm in his “spare” time. John has learned much about veterinary medicine from Dr. Knode and his own on-going study and is an experienced veterinary assistant as well.

Marie Stevenson

Reception and Operations Manager at House Paws Animal Hospital Lovettsville, Client Communication and Office Support. Marie has been with House Paws, Lovettsville since the opening in 2015. She came to us with more than seven years of veterinary experience from working in private practice to emergency medicine. Marie oversees the flow of the hospital including scheduling appointments, client communication, and patient advocate. She is a mentor to other employees. When Marie is not at work she enjoys home time with her three cats, day trips and weekend get-aways with her grandchildren. In her spare time, Marie enjoys creating jewelry, clothing accessories and reading mystery novels.

Molly Sullivan

Receptionist Round Hill and Winchester Offices. Molly has come to us from the high-end retail clothing industry and brings a range of experiences to bear on the reception and office management position.

We have three locations and an in-home service.

We proudly serve pets in Lovettsville, Round Hill, Winchester, and mobile services all over Northern Virginia. To contact us or request an appointment, find the location nearest you below.