Our Missed Appointment Policy:
House Paws Missed Appointment Policy
Effective September 7th, 2021
A veterinary/client relationship is built on mutual trust and respect. As we experience high volume and continue to grow, House Paws goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy to you, we provide reminders via email, petdesk, or a phone call before your appointment. However, you are responsible to remember your appointment regardless.
While we do understand that emergencies happen, no-shows, late shows, and cancellations inconvenience other patients who may need access to immediate veterinary care. If we receive cancellations in a timely manner, we are able to fit these other patients in.
Therefore, we would like to inform you of our outlined updated policy regarding missed appointments.
A missed appointment is when you fail to show up for an appointment without a phone call,
or cancel without at least 24-hour notice.
Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
How to Cancel Your Appointment: To cancel your appointment, you may do so on our petdesk app, or call/email the hospital in which your appointment is scheduled. If you do not reach the receptionist upon calling , please leave a detailed message on our voice mail. You can reschedule your appointment through our petdesk app, or by emailing/calling the hospital directly.
Late Cancellations: A cancellation is considered to be late when the appointment is canceled without a 24 hour advance notice.
Appointment No Show Policy: A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.
The first time there is a “no-show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in a charged the cost of an office call ($66). The 3rd occurrence will result in a charge the cost of an office call ($66) and a client may be discharged from the practice.
Surgery Appointment No Show Policy: A surgery “no-show” is a client who misses a surgery appointment without providing 24 hours notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment but our missed surgery fee of $125 will be waived. At the second missed surgical appointment we will call to reschedule and you will be charged a missed appointment fee of $125 If a third incident of a missed surgical appointment occurs you will be charged a missed appointment fee of $125 and may be discharged from the practice
Our Updated COVID-19 Policy:
Hybrid Service Announcement– Phase 1 – Starting July 6th!!
We are excited to announce the re-opening of our doors to our clients at all House Paws locations!
We do have a few guidelines and appreciate in advance your kindness, understanding, and cooperation with us, while we navigate through once again learning a new way of operating in order to continue to keep you, your pets, and our team safe.
Call when you arrive and we will get you checked in over the phone. Please stay in your car until we have a room available – we will come out and get you when it’s ready.
Masks must be worn over your nose and your mouth for the entire visit. No exceptions at this time, even if you are fully vaccinated.
1 person is allowed inside with your pet – if you have children with you we will do a curbside appointment and come out to get your pet as we have been doing this past year. We will allow up to 2 people in the room for end-of-life services.
All Technician appointments, surgery, drop-offs, and medication/retail pick up will continue to remain curbside. Please call when you arrive. A technician will come out and get your pet if you have an appointment, and if you are picking up medication/retail items they will bring these out to you.
If you prefer only curbside for your appointment please let us know when scheduling and we will accommodate.
Thank you again for your patience, we are so excited to see you all again!
House Paws Summer Hours!
Starting June 25th all of our hospitals will be closing at 12:00 pm Fridays and will be re-opening Mondays at 8:00 am. If you need to get a message to us during these times (or after weekly closing hours), please download the PetDesk App for your House Paws location to send us a message, or send us an email and someone will respond when we return.
If you are experiencing an emergency during our closing hours please reach out to The Life Center at 703-777-5755.
We are ever so thankful to all of our clients and hope you all get to enjoy a Summer Friday or two, or three! 🙂