New Client and Missed Appointment Policy Updated March 15, 2023

We continue to experience an increase in pet owners missing scheduled appointments.

Therefore:

All NEW clients will be asked to provide a credit card when making an appointment. A deposit is required to schedule an appointment. The non-refundable deposit charged to your card will be equal to the EXAM fee for each pet to be seen. The policy also applies to existing clients with a history of missing appointments. The deposit will be credited to charges generated during the appointment.

A missed appointment is when you fail to attend an appointment without notification of at least 48 hours of BUSINESS DAY notice. Canceling over the weekend via email, PetDesk, or voice mail is not sufficient notice for a Monday or Tuesday appointment. You will not be refunded if you fail to attend your pet’s appointments. 

A veterinary/client relationship is built on mutual trust and respect. House Paws’ goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments and ask the same of you. As a courtesy to you, we provide reminders via email, PetDesk, or a phone call before your appointment. However, you are responsible for remembering your appointment regardless.

Other pet owners cannot obtain routine or urgent care for their pets when scheduled appointments are missed without sufficient notification.

You will be charged (25% of your estimated fee) if you have a missed surgery appointment. We allocate a fixed number of time slots depending on the type of surgeries scheduled and are unable to re-book a missed surgery appointment (for whatever reason) at short notice due to the prerequisites for surgery.

We hope this allows us to serve you and your pets better.

How to Cancel/Change Your Appointment: To cancel or ask to change your appointment, you may do so on our Petdesk app or call/email the hospital where your appointment is scheduled. If you do not reach the receptionist upon calling, please leave a detailed message on our voicemail. 48 hours business hour notice applies. If you cancel or need to reschedule before the 48 hours limit, your deposit remains on your account until the appointment is rescheduled.

New modified Curbside Service Policy

When making your appointment, please let us know if you wish to come into the exam room with your pet or remain in your car while your pet is being seen. This affects our scheduling as we minimize the number of people in the building and also the number of pet interactions that would occur in our waiting room.
One pet parent will be accommodated.

1. Upon arrival, please call into the hospital to check-in. If we are not quite ready for you at that time, we will call you back and ask you to bring your pet into the building. From there, one of our technicians will escort you to an exam room, or go back and wait in your car.

2. Technician and re-check appointments will remain curbside while you wait in your car.

3. When you are waiting in your car, we will call you when your pet’s appointment is finished and review the appointment with you. We will then ask you to come into the building for checkout while the technician gets your pet (and any meds that might be going home) ready for discharge.

4. For surgery or other drop-off procedures and other day-long drop-offs, a technician will come out to your car with the surgical authorization paperwork that you will need to sign and obtain all related medical history. We will call when your pet is ready to be picked up.

Testimonials

Thank you for trusting us.

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Thank you for your kind words.

We work hard to provide exceptional care to your family. Your feedback allows us to continually grow and get better in providing veterinary care to our patients. Click a button below to read more reviews for each location. If you had a great experience, please be sure to leave us a positive review. Thank you!

LOVETTSVILLE
WINCHESTER
“The team at House Paws is extraordinary – they will go the extra mile to provide expert care for your animals, to get you the information you need, they work with both domestic and farm animals, and their generosity and compassion knows no bounds. I can highly recommend them.”
Gina W.

“Most local folks know we only have a few vet options in town, and over the years I have used them all at least once being the owner of both cats and dogs. All my animals are now exclusively seen at House Paws. I have been thoroughly impressed with how they treat the animals and us humans as clients, both in terms of quality of care and the general attitudes and atmosphere in the practice, which is always kind and positive. If you are looking for a great vet office, look no further.”

R H

“Our regular vet was unavailable. Dr. Van Pelt came to the rescue when a stray adopted us as her new family. We quickly learned why she had been dumped. Nugget was expecting a litter of kittens. When the babies were born Dr. Van Pelt came to the house, checked everyone out, gave Mama and babies medicines, and two shots for Mama Nugget because we didn’t know anything about her history.”
Ann Miller

“The vets and staff are caring and very accommodating. I enjoy taking my cats here for routine and acute care. Everyone is very friendly and knowledgable. Their location is very convenient to my home. I would recommend this vet to all my friends.”
Ashley E.

“Dr. Knode and staff are wonderful! We met them by way of emergency and they were most compassionate with assisting us saying goodbye to our 14-year-old dog and family member! Today we brought our kitten in, and for our 2nd time meeting, they are consistent! Loving, compassionate and truly care about your animal whether first or last time meeting. I highly suggest this practice, they are wonderful 💗 We have found our Vet for our furbaby family, and are so thankful!”
Courtney M.

“We are New to the Purcellville Area, in one weeks time our normally healthy and active 4 year old dog hurt a paw and ingested a deer bone that caused a dangerous bowel blockage. Dr. Pacheco and staff made time to see us with no previous appointment for both occurrences. They expertly handeled both issues. The Bowel blockage was very painful and needed immediate intervention”

Richard B.

“Our dog was attacked by another dog that slipped its lead one early morning in mid-December, 2019. We initially took him to Valley Vet Emergency Care on Costello Drive. He received life-saving care there through emergency surgery.

Our aftercare has been with our home vet, House Paws. In the 3wks since surgery, Dr. Schimd, Maggie, Chelsea, and the rest of the staff at House Paws have been extremely attentive.”

Ken T.

“Dr. Knode and her staff have been taking care of my pets for 10+ years, first as the mobile unit when we lived in Ashburn and now that we live in Winchester. The mobile unit is fantastic for fearful dogs, or injured dogs. The office team at Winchester are amazing and so wonderful to my ailing pups. Thanks so much for all the good work!”
Tina S.

Our hospital and an in-home service provide a wide range of services:

We proudly serve pets in Lovettsville, Purcellville, and all of Western Loudoun County and mobile services all over Northern Virginia. To contact us or request an appointment, find the location nearest you below

Emergency Services

Click here for contact and service information.