Our Missed Appointment PolicyNew modified Curbside Service Policy

New Client and Missed Appointment Policy Updated March 15, 2023

We continue to experience an increase in pet owners missing scheduled appointments.

Therefore:

All NEW clients will be asked to provide a credit card when making an appointment. A deposit is required to schedule an appointment. The non-refundable deposit charged to your card will be equal to the EXAM fee for each pet to be seen. The policy also applies to existing clients with a history of missing appointments. The deposit will be credited to charges generated during the appointment.

A missed appointment is when you fail to attend an appointment without notification of at least 48 hours of BUSINESS DAY notice. Canceling over the weekend via email, PetDesk, or voice mail is not sufficient notice for a Monday or Tuesday appointment. You will not be refunded if you fail to attend your pet’s appointments. 

A veterinary/client relationship is built on mutual trust and respect. House Paws’ goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments and ask the same of you. As a courtesy to you, we provide reminders via email, PetDesk, or a phone call before your appointment. However, you are responsible for remembering your appointment regardless.

Other pet owners cannot obtain routine or urgent care for their pets when scheduled appointments are missed without sufficient notification.

You will be charged (25% of your estimated fee) if you have a missed surgery appointment. We allocate a fixed number of time slots depending on the type of surgeries scheduled and are unable to re-book a missed surgery appointment (for whatever reason) at short notice due to the prerequisites for surgery.

We hope this allows us to serve you and your pets better.

How to Cancel/Change Your Appointment: To cancel or ask to change your appointment, you may do so on our Petdesk app or call/email the hospital where your appointment is scheduled. If you do not reach the receptionist upon calling, please leave a detailed message on our voicemail. 48 hours business hour notice applies. If you cancel or need to reschedule before the 48 hours limit, your deposit remains on your account until the appointment is rescheduled.

New modified Curbside Service Policy

When making your appointment, please let us know if you wish to come into the exam room with your pet or remain in your car while your pet is being seen. This affects our scheduling as we minimize the number of people in the building and also the number of pet interactions that would occur in our waiting room.
One pet parent will be accommodated.

1. Upon arrival, please call into the hospital to check-in. If we are not quite ready for you at that time, we will call you back and ask you to bring your pet into the building. From there, one of our technicians will escort you to an exam room, or go back and wait in your car.

2. Technician and re-check appointments will remain curbside while you wait in your car.

3. When you are waiting in your car, we will call you when your pet’s appointment is finished and review the appointment with you. We will then ask you to come into the building for checkout while the technician gets your pet (and any meds that might be going home) ready for discharge.

4. For surgery or other drop-off procedures and other day-long drop-offs, a technician will come out to your car with the surgical authorization paperwork that you will need to sign and obtain all related medical history. We will call when your pet is ready to be picked up.

Mobile Veterinary Care

Veterinary care in the comfort of your home.

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We have restarted our mobile house and farm call service.

We are also accepting new clients in a limited number of areas. Please see our updated service area map for a general idea of our service area. We will wear masks at your request. We very much appreciate the mobile clients willing to drive to visit our fixed location offices, you can continue to do so, or we can schedule to come to you. Mobile appointments are limited, and we expect slots to be available continuously 3 to 4 weeks into the future. We know that going to the vet can be stressful for your pet, and we’re here to help. In-home veterinary care can be an ideal solution for pets who are shy, scared, or skittish, elderly, those with mobility problems, or aggressive or unsocialized pets.

Areas Served

Fairfax County Virginia including:

Annandale, Centreville, Chantilly, Clifton, Falls Church, Fairfax, Great Falls, Herndon, McLean, Oakton, Reston, Springfield, Vienna Virginia

Loudoun County Virginia including:

Ashburn,, Aldie, Bluemont, Brambleton, Hamilton, Lansdowne, Leesburg, Lovettsville, Lucketts, Lincoln, Middleburg, Purcellville, Round Hill, South Riding, Sterling, Waterford Virginia

Arlington County Virginia

Alexandria Virginia

Prince William County Virginia, Everywhere north of I-66 and near Gainesville, Haymarket, and Manassas Virginia

Fauquier County Virginia – Between Middleburg, The Plains, Upperville, Marshall, and Warrenton Virginia

Clarke County Virginia, including Berryville, Boyce and Lake Frederick

Frederick County Virginia: near Winchester, Middletown, Cross Junction, Shawnee Land

Rappahannock County Virginia: The northern areas near Chester Gap, Huntly, and Flint Hill.

Shenandoah County Virginia: the northern part from Woodstock to Strasburg

Warren County Virginia: Including Front Royal, Linden, Browntown, Bentonville

Jefferson County West Virginia including Summit Point, Charles Town, Harpers Ferry, Shepherdstown

Berkeley County West Virginia: Inwood, Martinsburg, Falling Waters

Frederick County Maryland: Generally south of I-70 South Mountain to Mt Airy.

Montgomery County Maryland: Generally south and west of I-270, Hyattstown, Clarksburg, Germantown, Gaithersburg, Rockville, Bethesda, Potomac, Dickerson, Poolesville, Darnestown, Chevy Chase.

Washington County Maryland: Generally south of I-70 and East of I-81 but also Knoxville, Sharpsburg, Williamsport, Hagerstown, Smithburg.

Generally, any distance about one hour drive time from Round Hill Virginia 20141. We will make exceptions for special circumstances.

Contact Us

Call: 703-264-7879
Email: admin@housepaws.com

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Hours

Fridays: 8 am – 12 pm
Weekends: Closed
CALL FOR APPOINTMENT – Existing Clients Only

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Hours

Weekends: Closed
CALL FOR APPOINTMENT – Existing Clients Only

Area Map

Our full range of services include but are not limited to:

  • draw blood
  • dispense medication
  • diagnose and treat complex problems
  • treat sick and injured pets
  • vaccines
  • diagnostic ultrasonic imaging
  • everything but surgery or X-rays in your home.

We advocate the highest standard of care possible for your pet and explain why. You decide what to do.

We see more than cats and dogs.

Farm Services

Farm Animals Receive:

  • Excellent comprehensive care for farm pets
  • Excellent economical care for production animals
  • Treat sick and injured pets
  • All handled with a calm gentle approach but you must have appropriate facilities to confine and restrain your animals for our mutual safety.

Farm Animals Seen:

Sheep, Goats, Cattle, Alpacas, Llamas, Fowl, Swine, Equine

Farm Services:

  • Vaccines
  • Diagnostic ultrasonic imaging
  • Surgery
  • Pregnancy Checks
  • Surgical Castration
  • Hoof Trimming
  • Deworming Parasite control consultations and plan
  • Herd Health Checks
  • Sick and down animals
  • Annual Comprehensive Physical Examinations
  • Full Diagnostic Lab Service
  • Cold Laser (Class 3b) Rehabilitation Therapy
  • Ultrasound for pregnancy checks and other diagnostics
  • Surgical De-horning
  • Nutritional Consulting
  • Complete Pharmacy
  • Sick calls (of course)
  • Referral Services If your prize animal needs hospitalization or a specialist, we’ll send you to the best places possible depending on the condition.
Equine Services

Equines of all kinds receive comprehensive care to ensure their long term health.

Our focus is providing excellent care and medicine at your barn in a holistic manner that is compatible with your goals and the well being of your equine companions.

Services:

  • Minor surgery on-site
  • Pregnancy Checks
  • Surgical Castration
  • Abscess treatments
  • Lameness evaluations
  • Vaccinations
  • Annual Comprehensive Physical Examinations
  • Full Diagnostic Lab Service
  • Cold Laser (Class 3b) Rehabilitation Therapy for soft tissue and lameness support.
  • Ultrasound for pregnancy checks and other diagnostics
  • Complete Pharmacy
  • Referral Services

If your special horse needs hospitalization or a specialist, we’ll consult with you to choose the best place possible depending on the condition and other circumstances.

Appointment Information

Your appointment start time is a one-hour sliding window before or after the scheduled time.

We do our best to arrive as scheduled but traffic conditions, unanticipated sick calls or other unplanned circumstances at prior appointments will sometimes cause us to be late, early (less usual) or need to reschedule.

We try to accommodate sick pets on the same day you call, if at all possible.

We ask for your understanding if we are late or need to reschedule your routine wellness or follow-up appointment due to a sick call to see other clients’ pet because we would do the same for you.

We will call if we are running late as soon as we know and are able.

You may also E-mail an appointment request:

  • please provide your name
  • return phone number
  • address – at least the city, town or area, so that we can accurately quote the house call fee.
  • the desired day and time
  • the urgency of your request: for example, my pet is very sick (then you should call), I need a wellness visit, I want a second opinion, etc.

Companion Animals

Pets receive comprehensive in-home services – everything but surgery or x-rays in your home.

Horses

Horses and other equines receive the best possible state-of-the-art care at your barn.

Farm Animals

Comprehensive care for farm pets and sensible care for production animals including surgery.
SERVICES

Have a question for our mobile team?

Use the form below and a member of our team will get back to you as quickly as possible! If you need immediate assistance, please call us directly at 703-264-7879. We look forward to speaking with you soon.

We have three locations and an in-home service.

We proudly serve pets in Lovettsville, Round Hill, Winchester, and mobile services all over Northern Virginia. To contact us or request an appointment, find the location nearest you below.

Winchester

Click here for contact and service information.

Mobile Services

Click here for contact and service information.

Emergency Services

Click here for contact and service information.