Our Missed Appointment Policy:

House Paws Missed Appointment Policy
Effective September 7th, 2021

A veterinary/client relationship is built on mutual trust and respect. As we experience high volume and continue to grow, House Paws goal is to provide quality, individualized medical care in a timely manner. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy to you, we provide reminders via email, petdesk, or a phone call before your appointment. However, you are responsible to remember your appointment regardless.

While we do understand that emergencies happen, no-shows, late shows, and cancellations inconvenience other patients who may need access to immediate veterinary care. If we receive cancellations in a timely manner, we are able to fit these other patients in.

Therefore, we would like to inform you of our outlined updated policy regarding missed appointments.

A missed appointment is when you fail to show up for an appointment without a phone call,
or cancel without at least 24-hour notice.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

How to Cancel Your Appointment: To cancel your appointment, you may do so on our petdesk app, or call/email the hospital in which your appointment is scheduled. If you do not reach the receptionist upon calling , please leave a detailed message on our voice mail. You can reschedule your appointment through our petdesk app, or by emailing/calling the hospital directly.

Late Cancellations: A cancellation is considered to be late when the appointment is canceled without a 24 hour advance notice.

Appointment No Show Policy: A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.

The first time there is a “no-show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in a charged the cost of an office call. The 3rd occurrence will result in a charge the cost of an office call and a client may be discharged from the practice.

Surgery Appointment No Show Policy: A surgery “no-show” is a client who misses a surgery appointment without providing 24 hours notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment but our missed surgery fee of $125 will be waived. At the second missed surgical appointment we will call to reschedule and you will be charged a missed appointment fee of $125 If a third incident of a missed surgical appointment occurs you will be charged a missed appointment fee of $125 and may be discharged from the practice

Our Updated COVID-19 Policy:

Hybrid Service Announcement– Phase 1 – Starting July 6th!!

We are excited to announce the re-opening of our doors to our clients at all House Paws locations!

We do have a few guidelines and appreciate in advance your kindness, understanding, and cooperation with us, while we navigate through once again learning a new way of operating in order to continue to keep you, your pets, and our team safe.

Call when you arrive and we will get you checked in over the phone. Please stay in your car until we have a room available – we will come out and get you when it’s ready.

Masks must be worn over your nose and your mouth for the entire visit. No exceptions at this time, even if you are fully vaccinated.

1 person is allowed inside with your pet – if you have children with you we will do a curbside appointment and come out to get your pet as we have been doing this past year. We will allow up to 2 people in the room for end-of-life services.

All Technician appointments, surgery, drop-offs, and medication/retail pick up will continue to remain curbside. Please call when you arrive. A technician will come out and get your pet if you have an appointment, and if you are picking up medication/retail items they will bring these out to you.
If you prefer only curbside for your appointment please let us know when scheduling and we will accommodate.

Thank you again for your patience, we are so excited to see you all again!

House Paws Summer Hours!
House Paws is excited to announce “Summer Fridays” for all of our amazing, hard working employees so they can enjoy a little more relaxation time. After this past year of long hours, hectic schedules, and curbside service, they really do deserve it!

Starting June 25th all of our hospitals will be closing at 12:00 pm Fridays and will be re-opening Mondays at 8:00 am. If you need to get a message to us during these times (or after weekly closing hours), please download the PetDesk App for your House Paws location to send us a message, or send us an email and someone will respond when we return.

If you are experiencing an emergency during our closing hours please reach out to The Life Center at 703-777-5755.

We are ever so thankful to all of our clients and hope you all get to enjoy a Summer Friday or two, or three! 🙂

Our Philosophy

We treat your pets as if they were our own.

LOCATIONS

Our Philosophy

  • We believe in providing wellness solutions to help keep your pet happy and healthy for a long lifetime.
  • We believe our pet companions deserve the best medical care possible.
  • We believe in preventative care to detect and treat conditions BEFORE a problem becomes a crisis.
  • We believe all animals deserve compassionate and gentle treatment.
  • We believe in open communication with our clients to ensure all clients understand treatment options and post-visit home care of their animals.
  • We believe that old age is not a disease, that pets can have a quality life well into “old” age without heroic measures and WITH a well-managed holistic wellness program – not just pills and shots.
Are we the veterinarian for you?
  • If you are looking for the lowest cost veterinarian, then no.
  • If you are looking for a veterinarian to tell you that your pet has no problems when this is not true, then no.
  • If you are looking for a veterinarian to perform a complete and thorough examination of your pet, (which is the point of the exam fee), then yes.
  • If during the exam, we notice conditions that are present and then our experience and training allows us to notice and you want and expect us to tell you such issues, then yes.
  • If you are annoyed that we bring conditions to your attention and think we are just after your money, then we are probably not the vet for you.

You hired us to examine your pet!

If we find issues, it is our job and duty to inform you of the same and you paid us to do so with the exam fee. What you as the client choose to do with that information is your choice. Our duty is to be an advocate for your pet since they cannot speak for themselves.

We fully understand and respect that what we bring to your attention might be unexpected, raise the specter of expensive vet bills to come and that you don’t want to have to hear any of what we have to say and you don’t have the money for it or were hoping to spend the money on something else or the HVAC system just needed an expensive repair.

We get it.

If you cannot afford the full treatment plan that we might offer, we can try to do things in stages, depending on the conditions found.

You also might wonder why your prior vet didn’t tell you of any of what we might now be telling you now.

Maybe the condition really wasn’t present the last time your pet was to the vet?

Some things really do resolve themselves and go away which is fine.

Most things that are “just being watched”, get worse, more complex and more expensive when you wait, especially, lump and mass removals and dental disease. Bigger is NOT better want it comes to removing lumps. No one can tell if a lump is cancerous without taking a sample and looking at it under a microscope. How would you feel if a doctor told you to “just watch” the breast lump you just found and that “it should be fine” and did nothing? You would probably go running for a second opinion and never return to the first doctor.

A dental cleaning is expensive but having to remove seriously diseased teeth is even more expensive, the former can help avoid the latter.

These are two common examples of things that do not improve with age and watching. Many others exist whether we like it or not.

To end as we have begun: We care about you and your pets, want the best possible care for them, and will work with you as much as possible to be able to help you find a way to do so.

Why does my pet need a physical exam before receiving vaccines?

This comes up a fair bit. Pet owners question the necessity of a physical exam when a pet is due for vaccines. After all, their pet is perfectly healthy and they’d just as soon skip the exam. For some people, it’s about saving time, money, and/or stress on a pet. Others genuinely feel their pet is healthy and that an exam simply isn’t necessary. We get that. But there’s no getting around a physical exam if your pet needs vaccinations. And for good reason.

First things first. Virginia law requires our veterinarians to have a veterinary-client-patient relationship before they can administer medication of any kind, including vaccines. A physical exam that’s been performed within a year is the minimum we need to establish and maintain that relationship at our hospital. If we haven’t seen your pet within a year, he/she will need an exam before we can vaccinate.

Fair enough. The law is the law. But what if we have seen a pet within the year – is that exam still necessary? Yes. Without question. And without exception. Regardless of how recently we’ve seen that pet.

Here’s the thing. No matter how healthy a pet owner thinks a pet is, there’s no substitute for the medical training and experience a veterinarian brings to bear in assessing a pet’s eligibility for a vaccine by reviewing a pet’s medical record, obtaining a history from a client, and performing a full physical – head to tail, top to bottom, inside (to the extent we can) and out. A new problem can crop up at any time, and while a pet may seem perfectly healthy to a pet owner, pets are notoriously good at hiding health issues from their families (it’s a hard-wired instinct that plays out routinely in companion animals). There isn’t a veterinarian at our hospital who hasn’t at one time or another delayed vaccinating a pet that a pet owner thought was perfectly healthy but in fact, wasn’t healthy enough to receive a vaccine.

We give vaccines to protect pets from diseases that can have disastrous consequences. We give them to prevent the spread of those diseases to other animals. And we give them to protect the public. (Think Rabies here.) We take that responsibility very seriously. Vaccines put the immune system to work building protective antibodies. That work makes demands on the body’s energy reserves. If we give a vaccine to a pet that isn’t healthy at the time of vaccination, he/she may not build enough antibodies to be protected and it may take him/her longer to recover from whatever already happens to be in play. Either way, we’ve failed in our responsibility. A full physical is a minimum we can do to be reasonably sure that:

  1. A pet’s health won’t be compromised by receiving a vaccine and
  2. A pet is healthy enough to mount a good response to a vaccine (i.e., able to build enough antibodies to protect that pet from a specific disease)

We apply those same standards to every pet, including those owned by our own staff members. No wiggle room here. Vaccinations require a physical exam because it’s in everyone’s best interest.

We have three locations and an in-home service.

We proudly serve pets in Lovettsville, Round Hill, Winchester, and mobile services all over Northern Virginia. To contact us or request an appointment, find the location nearest you below.